How To Fix “Error: QuickBooks Is Unable To Send Your Email To Outlook”

Published on 29 September 2020 at 12:16

Quickbooks – Error: QuickBooks is not able to send your email to Outlook

There could be several causes for failure, plus the following arises from the Intuit support site with a great step-by-step process to follow

Error: QuickBooks is unable to send your email to Outlook

Whenever you you will need to email a written report or transaction, you may see a mistake:

QuickBooks struggles to send your email to Outlook. Close any open Outlook windows and attempt again.

Visit: https://www.proaccountingxpert.com/quickbooks-is-unable-to-send-your-email-to-outlook/

Why this can be happening?

This error might be due to:

Your email preference being set incorrectly.
A damaged MAPI32.dll. file.
How to fix it

Intuit recommends several solutions because of this problem. The very first solution may solve your condition, or you may need to try all of them to resolve the issue. For best results, perform the solutions within the order shown.

Solution 1: Ensure that your email preference is scheduled correctly in QuickBooks

Note: By using Microsoft Outlook with Microsoft Exchange Server, open Outlook and login before checking the QuickBooks preference.

Choose Edit > Preferences > Send Forms.
Click on the My Preferences tab, set Send e-mail using to the option that you would like to use and click OK.
Close QuickBooks and all sorts of other programs.
Restart Windows.
Restart QuickBooks.
Email the report or transaction.
In the event that error still occurs, try solution 2.

Note: if you utilize Microsoft Outlook with Microsoft Exchange Server, open Outlook and login before checking the QuickBooks preference.

Solution 2: make sure that your email preference is defined correctly in web browser

Close QuickBooks.
Open Internet Explorer.
Click on Tools > Internet Options.
Click the Programs tab.
Into the Programs tab, ensure that the correct email program is selected while the default email program. For example, if you might be attempting to send email using Outlook, be certain Outlook is selected. If you are wanting to send email using Outlook Express, be sure Outlook Express is chosen. Find the correct option, then click Apply and OK.
Close Web Browser.
Open QuickBooks.
Email the report or transaction.
If the error still occurs, try solution 3.

Solution 3: Toggle the email preference settings

Choose Edit > Preferences > Send Forms.
Click on the My Preferences tab, select QuickBooks E-mail, and then click OK.
Choose Edit > Preferences.
Select Outlook and click OK.
Email the report or transaction.
In the event that error still occurs, try solution 4.

Solution 4: (if you use Windows 7 or Vista) make certain QuickBooks is not running in Compatibility Mode

Close QuickBooks.
Right-click the QuickBooks icon on the desktop and select Properties.
Within the Properties window, click on the Compatibility tab.
When you look at the Compatibility Mode section, make sure that the checkbox labeled “Run this system in compatibility mode for” is not checked.
Click OK.
Open QuickBooks and try to email the report or transaction.
If the error still occurs, try solution 5.

Solution 5: test thoroughly your MAPI32.dll by emailing a document from Microsoft Word

Restart your pc to close and reopen Windows.
Open a blank document in Microsoft Word.
Choose File > Send > Email as PDF Attachment..
In the event that email opens with no errors, contact QuickBooks Technical Support for assistance.
In the event that error occurs when attaching the document, contact Microsoft support and help to eliminate possible issues with Outlook or Office Suite while the MAPI settings.
After the issue is resolved and email works from Microsoft Word, email the report or transaction from QuickBooks.
Note: Whenever you can email from Microsoft Word but you can’t email from QuickBooks, contact QuickBooks tech support team for assistance.

In the event that error still occurs, try solution 6.

Solution 6: Repair MAPI32.dll

Close all open programs.
Click on the Windows Start button and select Computer (in or windows 7, select My Computer).
Go to C > Windows > System32.
Double-click Fixmapi.exe and follow any onscreen instructions.
Reboot your pc after Fixmapi.exe finishes running.
If still not resolved do a clean install of quickbooks.

Solution 7: Repair M Office

When you yourself have Outlook installed, but aren’t because of the option to use it, perform a “Repair” of one's Microsoft Office installation and reboot your computer. This often resolves the problem – see the following for more help –

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